What Is Total Quality Management - 1321 Words

What is total quality management and how is it being used to better our companies? Total Quality Management is a comprehensive and structured approach to organizational management. That is used to improve the quality of products and services through ongoing refinements, and changes due to the continuous feedback. TQM requirements may be defined differently depending on the particular organization, or may already adherence to previously established standards. TQM can be applied to any type of organization; it originated in the manufacturing district, and has since been adapted for almost every type of organization imaginable, including organizations such as, schools, highway maintenance, hotel management, and churches. TQM is based on†¦show more content†¦They were becoming one of the companies that benefited from TQM, according to Brain Mass, Exxon â€Å"treated quality as an opportunity for process improvement. The challenge for Exxon was to re-brand the whole company and still remain a trusted fuel provider. Re-branding meant that they also had to change how they ran their service stations. Owners were asked to surpass Exxon’s corporate beliefs into their franchises or gas stations that bore the Exxon name and sold their products. Through analyzing the customers need and wants by using TQM, they were able to re-brand themselves from the disaster of the Exxon-Valdez oil spill of 1989. They looked at four areas of the consumer confidence these included, higher quality products, efficient and easy-to-use services and products, better explanations of warranties, and being truthful in all of their advertising efforts. By doing so, the company was able to embark on the new â€Å"consumer view of the company and leave the past on the back burner. Because so many companies are choosing to use TQM to change their businesses and companies six sigma has come up with a case study to improve a business’s financial state. It is a step by step plan that helps you identify the problem then use TQM to change your business. The work described in this case study was first used in a young, rapidly expanding company in the financial services sector with no previous experience with total quality management. The projectShow MoreRelatedWhat Is Total Quality Management ( Tqm )?875 Words   |  4 Pages Assignment 1 – IE 530 1) What is Total Quality Management (TQM)? Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantagesRead MoreWhat Is Total Quality Management ( Tqm )?1175 Words   |  5 PagesWhat is Total Quality Management (TQM)? Total Quality Management (TQM) is an operational perspective dedicated to consumer satisfaction and continuous advancement; accordingly, TQM is devoted to the superiority and to remaining the finest in all occupations. Since TQM objectives are to decrease expenditures and enhance quality, it can be utilized as a course to implement a comprehensive inexpensive or a differentiation corporate strategy. (Wheelen, T. L., Hunger, J. D., Hoffman, A. N., BamfordRead MoreWhat Is Total Quality Management ( Tqm ) Is Defined As A System Of Management1657 Words   |  7 Pages1. Total quality management(TQM) is defined as a system of management based on the principle that every member of a company must contribute towards improving and maintaining the standards of work in every aspect of the company s operations. It is not only customer–focused but requires total employee involvement along with a focus on process control. A strategic and systematic fact-based decision approach is required for the continuous improvement of the company. The start of TQM is marked by theRead MoreTqm Toyota1189 Words   |  5 PagesTotal  quality  management  is â€Å"a  management  approach of an organization, centered on  quality, based on the participation of all of its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and too society† (Wikipedia). This is the definition of  total  quality  management  as given by the International Standards Organization, and while the definition provides a vague notion of what  total  quality  management  is, it fails to provide any realRead MoreQuality Management Proposal Essay632 Words   |  3 PagesBJB Quality Management Proposal Outline Learning Team B Christie Bryant, John Deprimo, Kareemot Olorunoje, Ammy Solis, Michael Willis, and Patrice Wills MGT/420 Kathryn Kendall November 5, 2012 BJB Quality Management Proposal Outline Introduction As a manufacturer of high-end compact disc changers for the automobile aftermarket, BJB manufacturing currently has no quality program. The organization needs a strategy for improving business performance through the commitment and involvementRead MoreEssay about Six Sigma and Total Quality Management910 Words   |  4 PagesSix Sigma and Total Quality Management Six Sigma and Total Quality Management are methods that help organizations improve product and service quality throughout their respective workplaces. Six Sigma and Total Quality Management each have their own venue that best suits their methods. When applied in the correct manner, both Six Sigma and total quality management provide a thorough check of the organizations quality assurance. Six Sigma allows the user to complete a thorough measurement of defectsRead MoreThe Effects of Total Quality Management on Operations Management 1151 Words   |  5 PagesOperations management has been evolving over the past three decades with the introduction of new trends such as total quality management, which attempts to bring best practices to all areas within a company. Operations management can be viewed as encompassing supply chain management, quality management, product and process design, project management, and other topical areas defined as â€Å"the design, operation, and improve ment of the systems that create and deliver the firms primary products and servicesRead MoreEssay about Quality Management630 Words   |  3 PagesQuality Management and Excellence Taquenia Brown MGT/449 5/7/2012 Timothy Peters Quality Management What is quality? Quality can be defined as many different meanings. In business quality is defined as a state of being free from defects and deficiencies brought by consisted adhering to variable standards to achieve output that satisfies the customer (Business dictionary, 2011). Others may define quality as a measurement of standards and excellence any feature that makesRead MoreTotal Quality Management As A System Of Management Essay1383 Words   |  6 PagesTotal quality management can be defined as a system of management that is based on the principle that every staff member needs to be committed to maintaining standards of work in every aspect of a company’s operations. This form of management is done in order to make sure that the entire organization can excel as a whole when it comes to the products or services that are important to the customer. Subsequently, this form of management has two fundamental operational goals. These goals are; carefulRead MoreStrategi c Plan Analysis1312 Words   |  6 Pagescourse of Quality Management and Productivity MGT/449 Abstract Quicken Loans Has developed a systems of beliefs called ISMs; these ISMs are practiced by all employees in the process to provide the highest quality of service to all customers. Quicken Loans uses autocratic and paternalistic management styles to increase efficiency and effectiveness within the organization. Quicken Loans takes pride in providing high quality services to all customers by focusing on Total Quality Management. Without